Help and Assistance

Frequently Asked Questions

Please take a moment to read some useful frequently asked questions. The answer you're looking for should be HERE

Contact us by Telephone

Monday to Friday 10.00am to 10.00pm (GMT).
Tel: 020 8144 5133  - from within the UK
Tel: (0044) 20 8144 5133  - from outside the UK
Tel: (0049) 30 8939 6445  - Deutsche Telefonnummer
Tel: (646) 233-3353  - United States Helpline

Contact us by Skype

If you use Skype on your PC or Mobile call us Free of Charge. Simply click the Skype Online logo on the left.

Visit our Walk-In Shop

If you are not too far from London or planning on visiting our shop, CLICK HERE FOR DIRECTIONS. Walk-In Shop Opening Hours Mon to Fri 10.00 - 6.00, Saturday 10.00 - 4.00.

Contact us by Letter

You are more than welcome to write to us at:, 262 Church Road, Northolt, Middlesex, London, UB5 5AW, United Kingdom.

Contact us by Email

Email us 7 days a week by completing the form below; we will get back to you at our earliest opportunity (please include your Order ID).