WEBSITES :

Stormtrooper Help and Frequently Asked Questions

The Stormtrooper Shop, London, UK
262 Church Road, Next to McDonalds Target Roundabout.
Northolt, Middlesex, London, United Kingdom, UB5 5AW.

Tel: 020 8144 5133  - from within the UK
Tel: 0044 20 8144 5133  - from outside the UK
Tel: 030 8939 6445  - Deutsche Telefonnummer
Tel: 646 233-3353  - United States Helpline

 


GENERAL FAQ

STORMTROOPER COSTUME FAQ


GENERAL FAQ


 

Will I receive an order confirmation email?

 

Yes, an order confirmation email will be sent to you as soon as you complete your purchase.


 

Can I track my order once I have paid?

 

We will send you an email with all the postal tracking details. Simply visit www.parcelforce.com and enter the Parcel Number we send you to track your order. You can also track your order within our log in area.


 

General Returns Policy (not including Full Armour Packages)

 

It is important to the Stormtrooper Shop that you are 100% satisfied with your order. If you have any problems with your order, please contact us by email or phone, within 7 days of receipt.

The purchased item must be returned in its original condition and marked `RETURN`, once received we will offer you a replacement or full refund within 7 to 14 days (We do not refund postage and packing charges).

Exchanges - If you wish to exchange an item, please return it to us as above, including your order ID and state clearly what you wish the item exchanged for (Please note we do not cover postage on exchanged items).

For returns information on Full Armour Packages, please click here>>


 

Are my personal and payment details secure?

 

We use PayPal professional merchant services to manage your payments, ensuring the best available security with the world`s leading online payment providers.


 

What payment types do you accept?

 

We accept all major international credit and debit cards and we use PayPal to process your payment securely.

We also take orders and payments on the telephone and can accept bank transfers. Contact us by clicking HERE

 


 

When can I expect my order to arrive?

 

Most Small Items Dispatched Within 24 - 48 hours

Full Costumes and spare parts 7-14 days

Please check the product listing for the delivery time for your specific item.

All items are dispatched First Class post or Airmail Courier Worldwide. The Stormtrooper Shop cannot take responsibility for delivery times after we have dispatched your order. Please check the delivery times within the main product description of each product.


 

What if I receive a damaged item or I receive an incorrect item?

 

If you receive a damaged or incorrect item please email us right away by clicking HERE


 

What currency can I use to pay?

 

We display prices in GBP (£), EUR (€), and USD ($). Your final order will be charged in UK£ GBP.

Please note: Prices shown in EUR and USD are estimates relating to the exchange rate for that day, your final payment may differ by a fraction.


 

I have forgotten my password and am unable to log in.

 

If you have forgotten your password, please click the Password Reminder link in the Customer Account area at the top right of the screen and follow the simple instructions. Alternatively please click HERE


 

Why open a Customer Account?

 

When you open a Customer Account, you can save time when placing an order, see the status of past orders and track them from within the Customer Account, and occasionally receive the latest news on products, services, and events at the Stormtrooper Shop.


 

Can I get more information about returns, refunds and cancellations for Stormtrooper Costumes?

 

Further information on all of the above and more can be found HERE.


 

Do you offer payment plans?

 

Yes, we offer simple payment plans. To arrange a payment plan, please contact us by telephone or email by clicking HERE


 

I still have an unanswered question.

 

We would be happy to answer any questions you may have. Please email us by clicking HERE. We endeavour to reply within 24 hours, if not immediately.

STORMTROOPER COSTUME FAQ


 

What is included in a Full Stormtrooper Costume?

 

With our Full Stormtrooper Costume you will receive:

  • ALL ARMOUR PARTS - trimmed, polished, strapped and ready-to-wear
  • HELMET
  • BODYSUIT
  • GLOVES
  • NECKSEAL
  • BOOTS
  • BLASTER
  • HOLSTER
  • INSTRUCTIONS - parts list and guide to wearing your suit
 

What is included in a Stormtrooper Kit?

 

Our Kit package includes:

  • ALL ARMOUR PARTS
  • VELCRO
  • STRAPPING INSTRUCTIONS
  • HELMET (if applicable)
 

Will buying one of your costumes get me into the 501st?

 

We have created a special page with information on this subject.

Please click here for more information.

 

Do you have a Stormtrooper Costume size guide?

 

Yes. Click here for more Stormtrooper Costume sizing information.

 

What is my Stormtrooper Armour made of?

 

Our armour is made from 2.5mm ABS white plastic.

 

Will my Stormtrooper Armour get sun damaged?

 

The plastic has been treated to protect the whiteness of the armour. However, prolonged exposure in direct sunlight will eventually cause yellowing.

 

How do I clean my Stormtrooper Armour?

 

For general maintenance, we recommend baby wipes. For removing black marks, a small amount of WD-40 can be used.

 

Can the velcro be replaced?

 

Absolutely. After purchasing a suit, we offer free Velcro for Life. Simply tell us what you need, and we will supply it, free of charge. You need only pay for postage.

 

Are your armour parts interchangeable with other Stormtrooper suits?

 

All of our replacement armour parts are compatible with our suit. If you did not purchase a suit from us, in general the parts will match, though there may be differences in colour tone and trimming. Please contact us directly for more information by clicking HERE

 

How do I go to the bathroom when wearing Stormtrooper Armour?

 

The bodysuit supplied uses a double zipper system for convenience. To use the toilet while standing, you can undo the crotch plate`s velcro and undo the lower zip on the bodysuit. The Stormtrooper Armour must be removed when sitting.

 

Do you hire Stormtrooper Costumes?

 

We do not hire or rent out Stormtrooper Armour Costumes or equipment.

 

I still have an unanswered question.

 

Purchasing a full set of replica Stormtrooper Armour is very special and we are here to help. If you have any questions, you are welcome to call us, email us or visit us at our London store where we have a full set of armour on permanent display. To contact us by telephone or email, please click HERE

Safe - Secure - Insured